More ways we can support you
Hardship Utilities Grant Scheme (HUGS)
Where payment arrangements and other support options haven't been enough, you could be eligible for help through the Department of Communities HUGS program.
If you meet the eligibility criteria, you could receive up to $1,060 per financial year, depending on where you live. If you're eligible, we can help get the HUGS application started for you.
Concessions and rebates
If you have a valid concession card, you may be eligible for one or more rebates that we offer on behalf of the State Government.
Learn about the concessions and rebates available that may help reduce your energy bill.
Are you eligible for bill savings?
Sunshine Saver offers guaranteed bill savings if you're an eligible concession card holder or renter.
It's available in Cue, Esperance, Meekatharra, Norseman, Sandstone, Wiluna and Yalgoo.
Speak with a Customer Relationship Officer
Our dedicated Customer Relationship Officers are here to help you get back in control of your energy bill. They may be able to:
- Check if you’re eligible for any concessions, subsidies or payment arrangements.
- Discuss if Centrepay is right for you.
- Check if you are eligible for the HUGS financial hardship payment.
- Put you in touch with a financial counsellor.
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.