Connecting over 47,000 households and businesses to 38 different networks across the largest (and most amazing) area of any Australian energy provider. That's why we're exploring new and innovative ways to transform the energy sector today. Creating future-ready, greener communities tomorrow.
2024/25 results
We have made strong progress in renewable energy adoption, operational reliability, financial performance, and community engagement.
Over the past year, we focused on delivering clean, reliable, and affordable energy solutions, supporting regional growth, and fostering vibrant communities across a vast 2.3 million square kilometre service area.
- We expanded renewable energy initiatives, including our Smart Connect Solar product.
- We delivered shared savings from solar energy to remote Aboriginal communities with Kimberley Communities Solar Saver.
- We progressed innovation with our electric vehicle orchestration trial, demonstrating vehicle-to-grid charging.
- We improved power services across the full energy supply chain through our Remote Communities program.
| For more about our progress, download the 2025 Annual Report | ||
|---|---|---|
|
|
Annual report - 2024/25 [ MB] |
|
Our customers
We place customers at the heart of our operations, delivering tailored support through modernised services, targeted financial relief and regionally embedded leadership.
- We launched Community Wave, enabling more of our customers to connect solar and batteries to make power more affordable.
- We launched a DIY energy audit tool for small business.
- We facilitated household and small business energy credits on behalf of the State and Commonwealth Governments.
Our community
We are working together with our customers to provide future energy solutions that work for them and programs that support vibrant regional communities.
We supported community participation models and benefits sharing, with lasting benefits to be delivered through a Community Energy Fund in the remote community of Blackstone.
We supported 124 initiatives through our $1.1 million dollar Community Partnerships Program.
We commenced construction of a new renewable energy system for the Exmouth community.
Our people
We recognise employee excellence, promote diversity, equity and inclusion, and prioritise the safety and wellbeing of our workforce.
- We progressed development of our Stretch Reconciliation Action Plan.
- We evolved our Employee Value Proposition to enhance leadership capability.
- We supported regional-based employment, with more than a third of our employees living and working in the regions.
Our environment
We advanced our environmental stewardship through ongoing efforts to reduce carbon emissions, active participation in climate risk reporting initiatives, and enhanced regulatory compliance.
- We deepened engagement with Traditional Owner groups to uphold heritage and cultural protections.
- We supported the WA Government’s sustainability goals.
- We reviewed and improved our environmental policies and practices.
Energy Charter Disclosure Report
Our Horizon Power customers are at the centre of everything we do. We’re continuing to provide sustainable, innovative and affordable electricity for our customers and communities across WA, supporting our local businesses and maintaining our commitment to our Aboriginal and Torres Strait Islander peoples and the land.
Here's a summary of some of our customer and community outcomes under each of the Energy Charter's five customer-centric Principles.
Helpful links related to your energy account View the latest results...
|
|
2025 Energy Charter Disclosure Report [ MB] |
|
|
|
2024 Energy Charter Disclosure Report.pdf | |
|
|
2023 Energy Charter Disclosure Report.pdf | |
|
|
2022 Energy Charter Disclosure Report.pdf | |
|
|
2021 Energy Charter Disclosure Report.pdf [4.59 MB] |
|
|
|
2020 Energy Charter Disclosure Report.pdf |
Principle 1
We will put customers and communities at the centre of our business and the energy system.
We’re committed to building trusted relationships and supporting participation in the energy transition through inclusive engagement and accessible services.
Highlights:
- Community Partnership program: Now in its fifth year, this program is backed by over $5 million in investment and continues to place communities at the heart of everything we do.
- Customer Council: Quarterly meetings with new members representing First Nations voices, focusing on social housing, hardship, and inclusion in the energy transition.
- Remote communities: Over 100 on-Country visits, engaging with key Aboriginal organisations, and delivering 12 roadshow presentations to ensure energy solutions are shaped by those we serve.
- Culturally tailored resources: Co-designed materials with Noongar artist Janelle Burger have empowered Aboriginal customers in pilot communities to manage energy use—resulting in zero disconnections since converting to new advanced metering infrastructure.
Principle 2
We will improve energy affordability and value for customers and communities.
We’re delivering practical, inclusive solutions to help customers manage energy use and reduce bills, enabling active participation in a more affordable, sustainable energy future.
Highlights:
- Smart Connect Solar: 831 new installations in FY2024–25, abating 2,327 tonnes of carbon and saving customers over $1 million.
- Kimberley Communities Solar Saver (KCSS): Over 210 households in remote communities have benefited from $60,000+ in energy-saving credits, with average annual savings of $450 per household.
- DIY Energy Audits: Free, easy-to-use tool for small businesses to identify savings and improve efficiency.
Principle 3
We will provide energy safely, sustainably and reliably.
Delivering reliable, affordable energy while progressing towards a low-carbon future is central to our strategy. We’re investing in cleaner technologies and collaborating with communities to develop safe, resilient, and increasingly renewable energy solutions.
Highlights:
- Enhancing outage communications : Industry first integration of low-voltage networks into PowerOn Advantage for real-time visibility and improved customer communication.
- Community batteries: Installation planned of 10 new batteries in Exmouth, Carnarvon, and Esperance; Vanadium Redox Flow battery trial in Kununurra.
- Remote community upgrades: New standalone and hybrid systems, improved safety, and expanded Advanced Metering Infrastructure.
Principle 4
Principle 4
We will improve the customer and community experience.
We’re listening and adapting to changing needs, using customer insights to design solutions that deliver positive outcomes.
Highlights:
- Laverton response: Rapid restoration of power after catastrophic failure, with a new system installed in just six weeks.
- Reconciliation Action Plan: Leadership in advancing reconciliation, with a Stretch RAP to strengthen partnerships with Aboriginal communities.
- Customer choice through digital self-service: Enhancements to MyAccount and a new app have driven strong digital adoption, making it easier for customers to conveniently manage energy online.
Principle 5
We will support customers facing vulnerable circumstances.
We’re committed to supporting all customers, especially those facing vulnerability, through proactive outreach, tailored assistance, and improved outage notifications.
Highlights:
- Energy Ahead: 138 customers in the West Kimberley and Pilbara regions have achieved average savings of 27% (around $480/year) through coaching and energy audits.
- Smarter outage notification system: PowerAlert delivers timely, direct notifications to keep customers informed and supported during outages.
- Vulnerability framework: Ongoing development to better identify and support customers experiencing vulnerability.
2024/25 results
Measuring our social impact ensures that we hold ourselves accountable to our communities:
- measuring the delivery of our ambition; and
- continually improving how we operate to create sustainable outcomes.
| View the latest results... | ||
|---|---|---|
|
|
Social Impact Report 2024/25 [ MB] |
|
We're tracking against six objectives
Delivering clean energy solutions for regional growth and vibrant communities
Regional employment
Regional economic activity
Lower carbon
Affordable & sustainable
Thriving businesses
Community health & wellbeing
What we're working towards
We are committed to supporting the communities in which we live and work to grow and thrive in a transformational time for the energy sector.
Zero refusals connecting rooftop solar by 2025
80% reduction in carbon emissions by 2030
Native title and heritage compliance
100% of systems with grid-based renewables by 2030
Annual corporate performance results
View our current and historical business, regulatory and social impact results.
| Network safety performance | ||
|---|---|---|
|
|
Statement of Network Safety Performance Objectives 2025/26 [ MB] |
|
|
|
Network Safety Performance - Q1 2025/26 [ MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance - Q4 2024/25 [ MB] |
|
|
|
Network Safety Performance - Q3 2024/25 [ MB] |
|
|
|
Network Safety Performance - Q2 2024/25 [ MB] |
|
|
|
Network Safety Performance - Q1 2024/25 [ MB] |
|
|
|
Statement of Network Safety Performance Objectives FY24/25 [ MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network quality and reliability of supply code performance report 2024/25 [ MB] |
|
| Social Impact Index | ||
|---|---|---|
|
|
Social Impact Report - 2024/25 [ MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Electricity Retail Performance Reporting Form - 2024/25 [ MB] |
|
|
|
Electricity Distribution Performance Reporting Form - 2024/25 [ MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2023/24 | |
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2023 [1.11 MB] |
|
|
|
Network Safety Performance - Q1 2023/24 [0.63 MB] |
|
|
|
Network Safety Performance - Q2 2023/24 [0.11 MB] |
|
|
|
Network Safety Performance - Q3 2023/24 [0.08 MB] |
|
|
|
Network Safety Performance - Q4 2023/24 [0.10 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network quality and reliability of supply code performance report 2023/24 [ MB] |
|
| Social Impact Index | ||
|---|---|---|
|
|
Social Impact Report - 2023/24 [ MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2023/24 [ MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2022/23 | |
|
|
Business Performance Report Q1 - 2022/23 [0.77 MB] |
|
|
|
Business Performance Report Q2 - 2022/23 [0.74 MB] |
|
|
|
Business Performance Report Q3 - 2022/23 [0.76 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2022 [0.27 MB] |
|
|
|
Network Safety Performance - Q1 2022/23 [0.34 MB] |
|
|
|
Network Safety Performance - Q2 2022/23 [0.11 MB] |
|
|
|
Network Safety Performance - Q3 2022/23 [0.11 MB] |
|
|
|
Network Safety Performance - Q4 2022/23 [0.59 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code Performance Report 2022/23 [1.53 MB] |
|
|
|
Independent NQRS Audit Report 2020/21 - 2022/2023 [0.36 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2022/23 [0.03 MB] |
|
|
|
Network indicators - 2022/23 [0.04 MB] |
|
| Social Impact Index | ||
|---|---|---|
|
|
Social Impact Report - 2022/23 [0.38 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2021/22 [9.42 MB] |
|
|
|
Quarterly Performance Report - Q1 2021/22 [2.45 MB] |
|
|
|
Quarterly Performance Report - Q2 2021/22 [2.42 MB] |
|
|
|
Quarterly Performance Report - Q3 2021/22 [0.73 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2021/22 [0.03 MB] |
|
|
|
Network indicators - 2021/22 [0.04 MB] |
|
|
|
Retail indicators - 2021/22 [0.05 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2021/22 [1.51 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2021 [0.20 MB] |
|
|
|
Network Safety Performance - Q1 2021/22 [0.33 MB] |
|
|
|
Network Safety Performance - Q2 2021/22 [0.34 MB] |
|
|
|
Network Safety Performance - Q3 2021/22 [0.33 MB] |
|
|
|
Network Safety Performance - Q4 2021/22 [0.33 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2020/21 [8.21 MB] |
|
|
|
Financial report - 2020/21 [0.45 MB] |
|
|
|
Quarterly Performance Report - Q1 2020/21 [2.92 MB] |
|
|
|
Quarterly Performance Report - Q2 2020/21 [2.97 MB] |
|
|
|
Quarterly Performance Report - Q3 2020/21 [2.40 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2020/21 [0.04 MB] |
|
|
|
Network indicators - 2020/21 [0.04 MB] |
|
|
|
Retail indicators - 2020/21 [0.13 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2020/21 [1.54 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2020 [0.39 MB] |
|
|
|
Network Safety Performance - Q1 2020/21 [0.33 MB] |
|
|
|
Network Safety Performance - Q2 2020/21 [0.33 MB] |
|
|
|
Network Safety Performance - Q3 2020/21 [0.33 MB] |
|
|
|
Network Safety Performance - Q4 2020/2121 [1.37 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2019/20 [8.42 MB] |
|
|
|
Financial report - 2019/20 [2.21 MB] |
|
|
|
Quarterly Performance Report - Q1 2019/20 [0.45 MB] |
|
|
|
Quarterly Performance Report - Q2 2019/20 [1.01 MB] |
|
|
|
Quarterly Performance Report - Q3 2019/20 [10.57 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2019/20 [0.05 MB] |
|
|
|
Network indicators - 2019/20 [0.05 MB] |
|
|
|
Retail indicators - 2019/20 [0.15 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2019/20 [0.38 MB] |
|
|
|
Network Quality and Reliability of Supply - Independent Audit Report [0.45 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2019 [0.42 MB] |
|
|
|
Network Safety Performance - Q1 2019/20 [0.47 MB] |
|
|
|
Network Safety Performance - Q2 2019/20 [0.32 MB] |
|
|
|
Network Safety Performance - Q3 2019/20 [0.33 MB] |
|
|
|
Network Safety Performance - Q4 2019/20 [0.33 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2018/19 [2.89 MB] |
|
|
|
Financial report - 2018/19 [2.60 MB] |
|
|
|
Quarterly Performance Report - Q1 2018/19 [0.33 MB] |
|
|
|
Quarterly Performance Report - Q2 2018/19 [0.39 MB] |
|
|
|
Quarterly Performance Report - Q3 2018/19 [0.55 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2018/19 [0.04 MB] |
|
|
|
Network indicators - 2018/19 [0.05 MB] |
|
|
|
Retail indicators - 2018/19 [0.07 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2018/19 [1.05 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2018 [0.14 MB] |
|
|
|
Network Safety Performance - Q1 2018/19 [0.11 MB] |
|
|
|
Network Safety Performance - Q2 2018/19 [0.06 MB] |
|
|
|
Network Safety Performance - Q3 2018/19 [0.07 MB] |
|
|
|
Network Safety Performance - Q4 2018/19 [0.06 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2017/18 [6.07 MB] |
|
|
|
Financial report - 2017/18 [18.05 MB] |
|
|
|
Quarterly Performance Report - Q1 2017/18 [0.32 MB] |
|
|
|
Quarterly Performance Report - Q2 2017/18 [0.35 MB] |
|
|
|
Quarterly Performance Report - Q3 2017/18 [0.35 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2017/18 [0.05 MB] |
|
|
|
Network indicators - 2017/18 [0.05 MB] |
|
|
|
Retail indicators - 2017/18 [0.07 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2017/18 [0.87 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2017 [0.15 MB] |
|
|
|
Network Safety Performance - Q1 2017/18 [0.12 MB] |
|
|
|
Network Safety Performance - Q2 2017/18 [0.12 MB] |
|
|
|
Network Safety Performance - Q3 2017/18 [0.11 MB] |
|
|
|
Network Safety Performance - Q4 2017/18 [0.11 MB] |
|
| Business performance | ||
|---|---|---|
|
|
Annual report - 2016/17 [0.87 MB] |
|
|
|
Financial report - 2016/17 [8.05 MB] |
|
|
|
Quarterly Performance Report - Q1 2016/17 [0.32 MB] |
|
|
|
Quarterly Performance Report - Q2 2016/17 [0.34 MB] |
|
|
|
Quarterly Performance Report - Q3 2016/17 [0.35 MB] |
|
| Electricity license | ||
|---|---|---|
|
|
Distribution indicators - 2016/17 [0.04 MB] |
|
|
|
Network indicators - 2016/17 [0.04 MB] |
|
|
|
Retail indicators - 2016/17 [0.05 MB] |
|
| Network quality and reliability of supply | ||
|---|---|---|
|
|
Network Quality and Reliability of Supply Code - 2016/17 [1.19 MB] |
|
|
|
Network Quality and Reliability of Supply Independent Audit Report 2017 [0.38 MB] |
|
| Network safety performance | ||
|---|---|---|
|
|
Network Safety Performance Objectives - 2016 [0.29 MB] |
|
|
|
Network Safety Performance - Q1 2016/17 [0.09 MB] |
|
|
|
Network Safety Performance - Q2 2016/17 [0.10 MB] |
|
|
|
Network Safety Performance - Q3 2016/17 [0.06 MB] |
|
|
|
Network Safety Performance - Q4 2016/17 [0.11 MB] |
|
Horizon Power acknowledges the Traditional Custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders past, present and emerging.
Aboriginal and Torres Strait Islander people are advised that this website may contain images, names or voices of deceased people.